Shipping Policy
Shipping Destinations
We currently ship to most countries worldwide.
Please note that shipping availability may vary depending on the destination. If we are unable to ship to your location, you will be notified before your order is processed.
Processing Time
Orders are typically processed within 1–3 business days after purchase.
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Estimated Delivery Time
Estimated delivery times begin after your order has been processed.
- Domestic orders: approximately 3–10 business days
- International orders: approximately 7–15 business days
Please note that these are estimated delivery times only and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on the destination and the items in your order.
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Please allow some time for tracking information to become active after shipment.
Multiple Packages
Depending on product availability and warehouse locations, items from the same order may arrive in separate packages.
You will receive tracking information for each shipment when applicable.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
Incorrect Addresses
Please ensure that your shipping address is complete and accurate before placing your order.
Orders returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.
We appreciate your understanding and patience in such situations.
PO Boxes and Military Addresses
At this time, we are unable to ship to PO Boxes or APO/FPO military addresses.
Contact Us
If you have any questions regarding shipping, please feel free to contact us.
Rolling Tail
Email: support@rollingtail.com
We aim to reply within 1 business day.