Shipping Policy

Shipping Destinations

We currently ship to most countries worldwide.

Please note that shipping availability may vary depending on the destination. If we are unable to ship to your location, you will be notified before your order is processed.


Processing Time

Orders are typically processed within 1–3 business days after purchase.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.


Estimated Delivery Time

Estimated delivery times begin after your order has been processed.

  • Domestic orders: approximately 3–10 business days
  • International orders: approximately 7–15 business days

Please note that these are estimated delivery times only and are not guaranteed.


Shipping Costs

Shipping rates are calculated at checkout based on the destination and the items in your order.

Any applicable shipping charges will be displayed before payment is completed.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow some time for tracking information to become active after shipment.


Multiple Packages

Depending on product availability and warehouse locations, items from the same order may arrive in separate packages.

You will receive tracking information for each shipment when applicable.


Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.


Incorrect Addresses

Please ensure that your shipping address is complete and accurate before placing your order.

Orders returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges.


Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.

We appreciate your understanding and patience in such situations.


PO Boxes and Military Addresses

At this time, we are unable to ship to PO Boxes or APO/FPO military addresses.


Contact Us

If you have any questions regarding shipping, please feel free to contact us.

Rolling Tail

Email: support@rollingtail.com

We aim to reply within 1 business day.